| 1. Challenge |
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A major U.S. paper mill,
operated by a leading paper manufacturer, was experiencing
both a loss in quality and low throughput. |
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| 2. Findings |
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Ineffective management of
technical personnel. |
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Poor communication between
management and operators. |
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| 3. Goals |
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Incorporate a proactive approach
to supervision and management. |
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Improve the flow of information
from operators to management. |
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| 4. Recommendations |
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Install management systems
to change the image of supervision from reactive/passive
to proactive. |
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Design and install systems
that give managers the information necessary to effectively
control all functions within their areas. |
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Train shift managers, superintendents,
and managers to understand and use the new systems and
management concepts. |
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| 5. Results |
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Management and employees
worked together to put the proposal into action, resulting
in an annualized savings of $8,375,000. |
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