| 1. Challenge |
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Quick growth without focus
on effective management systems was causing LL Building
Materials to consistently fail meeting its financial goals.
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| 2. Findings |
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Communication was poor and
inconsistent and hindering effective management. |
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Production line capacities
were not fully understood and daily production goals were
off target. |
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Employees did not understand,
define, or quantify the issues associated with lost production. |
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| 3. Goals |
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Increase amount of time
supervisors spend interacting with employees.
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Improve communication flow
between production floor and management. |
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| 4. Recommendations |
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Develop a series of Management
Development Workshops to give supervisors the technical
tools and tactical skills needed to do their jobs more
effectively. |
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Check production status regularly
and record lost production time.
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Communicate production goals
using Visual Boards on each production line.
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Implement daily Shift Review
Meetings where coaches report key metrics and barriers
for their areas, and discuss plans for addressing issues.
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| 5. Results |
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Improved communication resulted
in up to a 45 percent improvement in production-line efficiency.
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Enhanced Management Operations
Systems allowed supervisors to spend up to 37 percent
of their time interacting with employees – nearly
triple the amount they had spent with employees before! |
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