A shift in culture

To remain competitive, successful companies must constantly evaluate business performance – from managerial skills to fundamental processes. With so much to consider, it's not surprising that more leading-edge companies are seeking outside help for training and development.
 
1. Challenge
     
  BioReliance's highly technical staff lacked the administrative and logistical skills needed to improve the company's bottom line.
     
2. Findings
  Incubation equipment was approximately 60-percent utilized.
     
  Inefficient reporting and quality-assurance processes were slowing cycle times.
     
3. Goals
  Introduce sound business principles into the company's scientific process.
     
  Increase revenue through better utilization of existing capacity.
     
  Improve overall cost-effectiveness using a combination of measures.
     
4. Recommendations
  Introduce specialized "key indicators," enabling accurate measurement of productivity, cycle time, error rate, deviation rate, percent on-time, and backlog.
     
  Organize group workshops and one-on-one coaching sessions to introduce business concepts, and management techniques.
     
5. Results
  Improved cycle times and productivity nearly doubled the initial savings goal of $2 million.
     
  Measurement and reporting improvements clarified priorities for workers, making employees a part of the solution.
     
  Employee retention rate has improved, thanks to managerial and process improvements.
 
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