| 1. Challenge |
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Missed project deadlines
at NAVSEA/PEO Aircraft Carriers were resulting in six-figure
cost overruns. |
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| 2. Findings |
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Poor internal communication
was hindering productivity and causing new employees difficulty
in getting up to speed. |
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Weak communication with contractors
was causing costly delays. |
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Lack of standard operating
procedures and project schedules allowed projects to get
off track. |
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| 3. Goals |
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Encourage information sharing
among workers and managers. |
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Shift the focus from long-term
deadlines to short-term goals. |
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| 4. Recommendations |
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Introduce periodic management
training workshops. |
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Implement floor-based metrics
to encourage person-to-person information sharing. |
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Institute Assistant Program
Manager huddle meetings and weekly Operational Review
Meetings to review progress of projects and discuss key
metrics. |
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Conduct "best-practice"
spot checks to identify value versus non-value-added activities. |
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| 5. Results |
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Shared information encouraged
buy-in from employees at every level. |
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Improved communication and
a proactive culture enabled Assistant Program Managers
to better identify problems and take corrective action. |
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Shifting from a reactive
to a proactive culture led to a savings and cost-avoidance
of more than $360 million |
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